Booking terms and conditions

The combination of travel services offered to you is a package. Amisol Travel will be fully responsible for the performance of the travel package.

 

Essential information about the package before concluding the package travel is found in these documents:

- Important Information
- Ticket

    Please download, save and have these documents with you. The documents can be downloaded from the booking confirmation site that will appear after you have completed your online booking with amisol. 

     

    Payment information 

    If it is less than 15 days to your travel departure:

    You must pay the full balance within 24 hours

     

    If it is more than 16 days to your travel departure:

    You must pay the full balance within 72 hours.

       

      If you don’t pay, we can cancel your reservation, and charge you a termination fee. See more information under “Cancellation policy”.

       

      Bank account: 

      CREDIT AGRICOL BANK

      Amisol Travel

      Account number: 00381300000143

      ! Important notice, use your Ticket Number (6 digits) as reference with your payment.

      Contact us regarding payment: mostafa@amisoltravel.com

       

      Cancellation policy

      You may cancel any time up to 15 days prior to your departure date to receive a refund of your order minus a 15% service charge.

      You may cancel any time up to 7 days prior to your departure date to receive a refund of your order minus a 50% service charge.

      We cannot refund orders within less than 7 days of your reservation. You may reschedule a reservation with no service charge based on availability if you contact us 7 days or more prior to the original reservation.

      We cannot refund your reservation if you do not show up (no-show)

       

       

      Providing Information
      You must ensure all information you give is correct. You must pass on any information we give you to everyone travelling.

       

      Mistakes can happen, so if any price on your booking confirmation, our website or our booking systems is obviously wrong, a booking made based on that price won’t be valid, we can cancel it and refund you unless you want to pay the correct price.

       

      We’ll absorb any increase of 2% or less of your holiday price, so we won’t pass on any increase below that level, similarly we won’t refund a cost decrease of less than 2% of your holiday price.


      If You Change Your Holiday
      Airlines or other transport providers can charge a fee for a change and sometimes treat a change as a cancellation. Fees can be up to 100% of the price for that part of your holiday. You must pay those fees as well as the service charge (see above Cancellation policy).


      When making changes, the price of your new travel arrangements will be based on the price that applies on the day you make the change. Please note there won’t be any reduction in the price you pay, even if your new travel arrangements are cheaper than your original booking.
      If your change means fewer adults travel, and your holiday price is based upon the number of adults, we’ll recalculate the total price and the price per person may go up. This extra price isn’t a service charge. You will also need to pay the appropriate proportion of the service charge for the adult who has cancelled (see above Cancellation policy).

      Some elements of your holiday, such as excursions, transfers, children's activities, flight or accommodation options, room/board upgrades, late check-out rooms theme park tickets and airport parking, may be non-refundable.


      You may transfer your holiday to someone else if you give us at least 7 days’ notice in writing and the new lead name accepts the transfer and the Terms and Condition. You will be responsible, together with the new lead name, for our service charge and any costs as a result of the change. 

      If We Cancel Your Holiday

      If we cancel your holiday, except where it’s because you haven’t paid or you have been disruptive, you can have a refund or accept a replacement holiday from us of a similar standard and price if we can offer you one.


      If We Change Your Holiday

      We aim to give you what we promise but, as we plan our holidays a long time in advance, sometimes things can change. We can make a change at any time but will let you know before your holiday if there’s time.

      Flight times given are for guidance only – your actual times will be shown on your Ticket. Check that carefully when you download it.

      Occasionally, we may have to make a major change to your holiday such as a change of destination, a change of accommodation to a lower category, a change in flight time by more than 12 hours or a change of departure airport. A change in flight time that we need to make within 24 hours before you are due to fly is not a major change unless the time changes by more than 24 hours.

      If we tell you about a major change after you book your holiday, you can accept the new arrangements offered by us; or accept a replacement holiday from us of the same or similar standard and price at the date of the change, if we are able to offer you one; or cancel your holiday with us and receive a full refund.


      Events Beyond Our Control – Examples of events beyond our control are: war, threat of war, riots, civil disturbances, terrorist activity or its consequences, industrial disputes, any failure to secure relevant flying rights, natural or nuclear disasters, fire, health risks, unavoidable and unforeseeable technical problems with transport, closed or congested airports or ports, actual or potential severe weather conditions, the imposition of sanctions or other Governmental action and any other similar events.

       

      Behaviour
      Only you can use your accommodation. You must not let anyone else stay there. You are responsible for any damage to your accommodation or its contents during your holiday.
      We can refuse to accept you on your holiday or continue dealing with you if we, or someone in authority, believe your behavior (by any form of communication or in person) is disruptive.

       

      The Captain of your aircraft or ship can restrict your movements on board or remove you.
      If you are disruptive and stopped from boarding your flight, or disruptive during your flight, we’ll treat your booking as cancelled by you at that moment. If you are disruptive on your holiday we can remove you from your accommodation and you will be responsible for your own return home and for any other members of your group who cannot or will not travel without you. You will not be entitled to a refund in either case and we will not provide compensation or meet any costs or expenses.


      If you are disruptive you will be responsible for any damages, costs and expenses (including legal expenses) incurred as a result. This can include cleaning, repairing or replacing property lost, damaged or destroyed by you, compensating any passenger, crew, staff or agent affected by your actions and diverting the aircraft or ship for the purpose of removing you.
      Disruptive behavior includes being threatening or abusive, damaging property, upsetting, annoying or disturbing any other traveller, our staff or agents or putting any of them in danger.


      Excursions
      We may introduce you to suppliers of excursions or other services. If you buy one of these, you’ll be contracting with the supplier directly, we act only as an agent and have no liability for the performance of that contract. Our Term and Conditions doesn’t apply to any contract for excursions or other services.

       

      If Thing Go Wrong on Your Holiday
      Amisol Travel is responsible for all the travel services included in your vacation package. If any of them isn’t provided as we agreed, we’ll pay you compensation, if appropriate, unless it’s due to an event beyond our control (see 'Events Beyond Our Control'), is your fault or is caused by a third-party.


      If You Have A Complaint
      It is very rare for things to go wrong. If they do, you must tell the supplier in question (e.g. the hotel) and our representative straight away so they can solve the issue. If you’re still not satisfied, contact our Customer Support within 28 days of coming home so we can investigate properly. See Contact details on our website. 

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